Hello,
I was a WHOOP member in the past, and my membership ended about six months ago. Now I’d like to rejoin and purchase the WHOOP 5.0 (Lifetime Membership) for both myself and my wife.
When I go through the purchase flow and choose the Family Plan (2 devices for $323), everything works fine until the final step. After entering my email, I get the message:
We found your account. You already have an account with us. Upgrade now to get a brand-new device while keeping all your data and insights intact.
But when I click “Upgrade,” I’m redirected to a page where I can only select one WHOOP, and I’m not given the option to choose the Family Plan or add a device for my wife.
I also tried updating my plan from within the app by going to Menu > My Account > Membership & Billing , as some support articles suggest, but that section doesn’t appear for me - likely because my membership ended months ago. The only option shown is to buy a new WHOOP 4 membership.
Could you please help me purchase the Family Plan for WHOOP 5.0 for both me and my wife?
Thank you!