How can i reactive my account!

Orders & Subscription
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1

Hi i have change my whoop from 4.0 to 5.0 peak

And i buy new yearly subscription but not work with my 5.0 peak!

2

Hey! Thanks for reaching out, and sorry you’re running into this issue. Here are a few things to check that might help sort it out:

  1. First, make sure you used the same email to buy the Peak 12-month membership that you use with your WHOOP 4.0.
  2. Once that’s confirmed, log into your WHOOP account in the app or at app.whoop.com.
  3. Head to the Membership section to double-check your membership status and tier.
  4. Also, make sure your WHOOP 5.0 Peak is paired and showing as active in the app.

If everything looks good but your subscription still isn’t showing up, or your device isn’t being recognized, reach out to our team at support@whoop.com and they will help get it sorted.

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