I previously had a trial device, now I purchased the new 5.0 Peak. However, my membership is showing as inactive through the app

General
1

Hi Folks,

I previously had a trial device (last year) but I have since purchased the new 5.0 Peak device which just arrived today. However, my membership is showing as inactive through the app.

Looks like the app doesn’t recognise that I paid for an annual membership through the purchase of my new Peak 5.0. Can you advise?

Thanks,
Paul

2

Hello!

Here are a few steps to troubleshoot if you’re membership is showing as inactive.

  1. Log out of the WHOOP app, then log back in.
  2. Confirm you’re using the email linked to your active membership.
  3. If the issue continues, uninstall and reinstall the app.

If this doesn’t fix the issue, please reach out to support@whoop.com.

3

Thanks liv0

Unfortunately after trying these steps, I still have no luck.

Any other suggestions?

Cheers,
Paul

4

Hey Paul,

Sorry to hear this didn’t solve the issue. Best next step is to reach out to support@whoop.com.

5

I’m having the same issue, did the whoop support resolve this?

6

Yes they did. Reach out to them

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