Order through website and received today Life MG device but it says my account is expired

General
1

I ordered the Whoop Life with 1 year subscription and now tried to add to my account that i used a year ago and has the same e-mail as my order and it keeps saying it’s expired.

Already contacted support team but with the huge amounts of tickets they are getting and probably spam over the renewals i don’t get any response and without membership in app the device is useless =/

Anyway to fix it without wait days till the ticket is discovered in the middle of thousands incoming ones? =/

2

Hi @Mig35, thanks for the note.

Try doing this as a next step:

  1. Log Out and Log Back In: Ensure you’re using the same email address tied to your previous account. Sometimes logging out and back in refreshes the status.

  2. Reactivate Membership Online: You should log in to app.whoop.com and check your Membership section. If your account is marked as “Expired,” you may need to reactivate your subscription.

  3. Verify Payment: Double-check if the payment for the WHOOP Life membership processed successfully. If not, you may need to retry or update the payment method.

  4. Check for Activation Email: Look for an email from WHOOP with activation instructions. Sometimes membership activation links are sent separately.

  5. Pair the Device: Ensure the MG device is paired correctly in the app. If the device isn’t paired, some features won’t activate.

If none of these work, you’ll want to wait for the support team to respond. I hope this is helpful.

3

Hi

Thanks it was solved, guys in reddit responded quicker and did an awesome job aligning with my support ticket kudos to them =)

For others facing same peoblem i had to pay a month after already pay the full subscription when order the bracelet to activate account and they just straight refund it so all sorted =)

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