4.0 Band compatability

WHOOP 5.0
1

I’m seeking clarification on a few points from the recent announcement.
Firstly, is the lack of band compatibility due to a change in device width, or is there another reason clasps cannot be swapped to allow use of a collection of already owned 4.0 bands and accessories?
Secondly, are there any loyalty considerations or discounts for customers with a history of band/accessory purchases?
Finally, the ‘free upgrade path’ necessitates a full-year subscription renewal at the standard, non-discounted rate? I’m seeing that the upgrade without a renewal is at a cost.
Understanding these details will help me decide on my next steps after my current contract, as I am also considering options like smart rings. The current terms have left me with some concerns.

2

Thanks for the questions. I’ve provided some answers below to each of them.

  1. 4.0 Band Compatibility with 5.0 or MG: Unfortunately, existing bands aren’t compatible with the new sensor. We completely re-engineered the attachment mechanisms between the band and the sensor to be more secure, intuitive, and to accommodate the smaller form factor of the new design.

  2. Loyalty Considerations for Band/Accessory Purchases: Currently, there aren’t loyalty discounts specifically for past band/accessory purchases. However, WHOOP does offer a $50 credit through the Upcycle Program when you pass your old device to a friend who signs up. This could help offset costs if you’re upgrading.

  3. Upgrade Path and Renewal Details: The “free upgrade path” does require a 12-month renewal at the standard rate. If you want to upgrade without renewing, there’s a one-time upgrade fee (e.g., $49 for 5.0 or $79 for MG in the U.S.). This gives flexibility depending on your preferences.

Thank you for being a WHOOP member. We’re dedicated to delivering deeper insights into performance and health, and with several features continuing to launch we hope that you make a decision that’s best for you.

3

Thank you for the prompt response; it is appreciated. As the information provided does not fully align with my current needs, I foresee my subscription with Whoop concluding at the end of the current membership period.

As a customer of less than a year, the rapid obsolescence of all bands and accessories is a matter of concern that I believe warrants consideration for future product development and customer relations.

This feedback is offered constructively to inform approach to future upgrades.

1 Like
4

I think this is the text, just recently removed from the site, that’s sits in the memory of newer members and leaves a bad taste. Feels like bad faith.

“Instead of purchasing new hardware every time an updated model is produced, WHOOP members receive the next‑generation device for free after having been a member for six months or more”

5

Hi @IrishJP Please take a read through our updated guidelines here. This should help. Clarifying and Updating Our Upgrade Policy. If you have any further questions after reading that, feel free to file a support ticket and the team will help your individual case. Thanks for writing into the community. I appreciate you reaching out.

6

Thanks, like I said, whilst the updated policy is cool and all, I did sign up with this as the communicated policy - “Instead of purchasing new hardware every time an updated model is produced, WHOOP members receive the next‑generation device for free after having been a member for six months or more”

I filed a ticket and got a broadly related AI generated response (indicated on the email), so this whole experience is frustrating.

1 Like
7

I feel the same have still 4 new 4.0 bands

8

I have over 10 whoop 4 bands. It’s an expensive pain to start again.