My battery doesn’t charge.
Anyone meet the same problem?
Hi @osmahe, I’ve provided a couple tips below to troubleshoot this:
- Check the charger: Plug it into a power source and ensure the LED lights up. If not, try a different USB-C cable or outlet.
- Attach the charger properly: Slide it onto your WHOOP until it clicks. Wait 60 seconds and check if the sensor turns on.
- Inspect the LEDs: Look for green LEDs under the sensor. If none, leave the charger on and reboot the device via the WHOOP app under Device Settings.
- Double-tap the battery pack: If using the Wireless PowerPack, double-tap it to check for LED status.
Here is a support article that may help as well with more info: Battery Pack and Charging Overview
The LED on the battery doesn’t light up. And I have tried with multiple cables and plugs.
The cables and plugs work to charge my phone!
Preben Munch
+41 78 659 2603