I have a renewal date exactly a year from now. I just got a notification to update my payment details. I did it and an attempted charge was made. How can we remove this notification from the home page? And the automatic charge when putting the payment details in?
When I check into it, it says I have an unsettled payment on my account. However, i had already paid for this membership when ordering the product.
Thanks for sharing those details! Here’s what’s likely going on and how to fix it:
If you’re seeing an “unsettled payment” message on your home screen, it usually means a previous payment didn’t go through—maybe a card expired or a charge failed. Even if your renewal date is months away, WHOOP might be trying to clear up that past balance.
When you update your payment method, WHOOP will try to process any unpaid balance right away. That’s why you saw a charge pop up as soon as you updated it.
The notification will stick around until that balance is fully paid. Once it goes through, the message should disappear automatically.
Here’s what you can try:
Make sure your payment method is current (and avoid prepaid cards—they sometimes cause issues).
If everything looks good and the charge went through, try logging out and back into the app or giving it a quick refresh.
If you’re sure your membership’s paid up and that unsettled payment still won’t go away, it might be a billing glitch or mix-up.
In that case, best bet is to reach out to support@whoop.com—they’ll be able to take a closer look.
My contract expiry date is June 19th 2026, so there is no reason why I am getting charge messages from whoop for a year long contract. I am getting support but it seems no one looks at my contract details before providing that information.