I order the new whoop and pay for it , but long time and till now it didn’t show up ?!
Hey @ghaida1974,
Thanks for reaching out! Here’s a quick overview of what might be going on with your shipment:
- Delays can happen due to carrier issues, weather, customs clearance (for international orders), or high order volume.
- For international shipments, customs processing can take additional time—unfortunately, we’re not able to expedite this step.
- If you selected expedited shipping and the delivery window has already passed, let us know and we’ll dig in further.
- In the meantime, we recommend keeping an eye on your tracking updates over the next 24–48 hours.
- You can also check your order status here: orderstatus.whoop.com
- Still delayed after that window? Reach out to support@whoop.com.
Appreciate your patience.