Difficulty Attaching Sport Flex MG Band to WHOOP 5.0 Peak

Device & Charging
1

Hi WHOOP Team / Community,

I recently purchased the WHOOP 5.0 Peak along with a Sport Flex MG band. However, I’m having trouble attaching the band properly.

When I try to slide one side of the band into the device, it becomes extremely tight before reaching the end of the track. It stops just short of the full lock position, and I’m unable to push it in further even withforcing it.

Is this a known issue with the MG version of the Sport Flex band on the Peak model? Should I exchange it for a non-MG version that’s fully compatible?

I would appreciate any advice or suggestions from the team or fellow members who may have experienced something similar.

I think it is a manufacturing issue.

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2

Hi @Laith_A17, thanks for the feedback here. I see from our records that a member of the team has set up a replacement for you and once your order ships you’ll receive tracking info. Thanks for reaching out!