I just received my Whoop MG. I cannot get the ECG reading to succeed. Every time I do it, it counts down the 30 seconds and shows the live wave view, yet as soon as the timer ends it gives me the failure message.
I have tried all of the tips, yet it’s the exact same every time. What do I do about this?
Hi @popedriver, sorry to hear that. Hmmmmm. I haven’t seen that one before. Would you mind sending a screenshot of what you see on your screen when it fails so that I can file a bug for this and pass it off to the team?
FYI It happened to me twice this morning. I did nothing different to normal. 3rd time it worked. If it happens tomorrow I will take a screenshot.
Sounds good. Thanks @AlanGooner. Ya the screenshot would be really helpful. Thanks!
Is there any update? It’s still giving me this error every time.
Having the exact same issue with mine. Have tried tightening the band, switching arms etc and just getting the same error message as you each time.
The support team got back to me saying that the band was too close to my wrist bone. I’ve tried moving it the suggested inch up my arm, and I’m still getting the same error every time.
Thanks popedriver. I’ve received this response:
“On examination, we can see a bug report has been logged for this issue you are experiencing.
These kinds of issues can take a significant amount of time to resolve due to the complex nature of the task of discovering the source of, resolving and coding a solution to the bug that you’re experiencing. We can assure you that our team is working hard to resolve this for you.”
I appreciate you raising this issue on the forum. Will leave you to decide your response.
I can’t even get my first ECG reading, it just won’t start counting.
