Family plan whoop makes us buy 4 whoops

WHOOP 5.0
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1

My family admin tried to upgrade the whoop to 5.0 but when we went to checkout it was more than $700 and it says that we were going to order 4 whoops when we only have a plan with 2 people, how can i change it so that i only pay for 2 whoop’s

2

Hi @aidepoo. The Family Plan admin needs to ensure the correct number of devices is selected during the upgrade process. Here’s how they can fix it:

  1. Log into the WHOOP app as the Family Plan admin.
  2. Go to More > My Account > Membership & Billing > Manage Family Plan.
  3. Review the number of members on the plan and confirm it is set to 2.
  4. Start the upgrade flow again and verify the quantity of devices matches the number of members (2 in this case) before proceeding to checkout.

If the issue persists, you can contact WHOOP Support for further assistance.