hi guys,
anyone else had the issue that they couldn’t order an additional device for their family members for 75 usd? i have been on a very frustrating back and forth with the support team that is either an AI bot or extremely incompetent.
here is what happened:
- I upgraded individually and paid for my plan. my mg device was shipped
- Then I switched to a family plan and added a family member.
- We were unable to order the device for the family member.
- i reached out to support and after they said they cannot order a second device manually, they suggested to cancel the family plan to which I agreed after some hesitation as i dont understand why they cannot just trigger an order from their sjdd
- whoop canceled the family plan.
- I was forced to upgrade again individually, including myself – and paid again.
- I also upgraded and paid for the family member’s plan but it still didn’t give me the option to order a device.
summary: - Total: 3 payments for Life plan, 1 device, and numerous emails exchanged with no resolution.
who can help or give insights on how to get this resolved?