How to I reconnect my device? It will not pair

Device & Charging
1

I’ve had the Whoop for just under two weeks and as of noon yesterday it stopped pairing. I have followed all trouble shooting steps and it will not pair.

2

Hi there,

Here are some steps that have worked for me in the past when I had the same issue:

  1. Make sure your WHOOP appears with pulsing blue LEDs (showing it’s in pairing mode). Try slipping on the battery pack when starting to pair to activate this.
  2. In your phone’s Bluetooth settings, forget any previously connected WHOOP devices.
  3. Power off your phone completely (not just a restart), wait 10 seconds, and power it back on.
  4. Make sure your phone and WHOOP app are up to date.
  5. Open the WHOOP app, go to More > Device Settings > Advanced > Pair a Device, and select your sensor from the list.

If using Android, please ensure Location Services are enabled and permissions for Bluetooth and Location are granted to the WHOOP app.

If you see flashing blue and white lights on the device, keep tapping firmly on top of the sensor until you see only blue lights for pairing mode.

If these steps don’t work, please reach out to support at support@whoop.com.

3

Thank you for responding. Did it all. Nothing works. The blue light will not come on at all.