Anyone experiencing this as well? Cc was charged etc. my hypothesis is that I am a former member and it is confusing their system. Not showing up in the app either and can’t get in touch with a human. Just their AI chatbot which sends me in an “order not found” doom loop. Any tricks for getting a person on the phone or to reply? I’m guessing they are busy with the launch feedback…but it’s a bit odd. I can even cancel and reorder because the order cannot be found when using the status page and my order number.
@jffkm Based on your text here, my recommendation is to file a support ticket here. This will allow a team member on our Membership Services team connect with you to work through the issue. That will be the fastest way to get your specific situation handled correctly. Thanks for reaching out to us.