My whoop 5 which was working great so far was replaced by whoop due to potential syncing problems in the future. I got the replacement, switched to the different serial number and returned the first 5.0 I got (which was working fine at that point). Then, not even a day later, the lights turned off on the replacement on a supposedly full battery. Hasn’t turned on again since. I issued a report straight away but haven’t heard back in two weeks now. I’m currently using my bfs 4.0 which I gave to him when my 5.0 arrived. He doesn’t have a tracker now and we’re paying two memberships. I’m extremely annoyed at this point tbh. And no chance of reaching out to a real person either. Is there any chance to get help on this or do I need to be more patient?
Hey! Sorry the replacement WHOOP 5.0 still isn’t turning on. That’s super frustrating, especially since it’s supposed to be fully charged. A couple things you could try while you wait to hear back from support:
- Plug the battery pack into a power source and make sure the LED on the charger lights up.
- Slide the battery onto the sensor until it clicks in place.
- Give it about 60 seconds to see if it powers on.
- Flip the sensor over and check for the green LEDs underneath. They should light up if it’s working.
- If it still looks off but is showing as connected in the WHOOP app, try rebooting it from the Device Settings in the app.
- And if nothing’s happening, just leave it charging for a bit. Sometimes it needs a minute.
If none of that works, it probably needs more help from the WHOOP team. Totally get how annoying that is, especially with your boyfriend flying blind in the meantime.