In 2023 I tried Whoop for a month but didn’t buy. To do that I created an account.
Last week I chose to buy the 5. I received it today. I activated the device and paired it with my phone and logged into the Whoop app I re-downloaded.
The Whoop app is saying my membership is not renewed. It gives me options to re-buy (but I don’t want to do that I paid last week LOL) but my membership is not syncing to my email. Obviously some features are missing because of this. How can I tell the account on my phone that my account is new and paid?
Hey! It looks like your new membership isn’t syncing with your account. That can happen sometimes if there’s a mismatch between the email you used for your original trial and the one you used for your recent purchase or if the membership ended up tied to a different account.
Here are a few things you can try to get things sorted:
Double-check your login: Make sure you’re logged into the WHOOP app with the same email you used when you bought the new membership last week.
Log out, then back in: Sounds simple, but logging out and back in (with the right email) can refresh your membership info.
Check for other accounts: If you might’ve used a different email for the new membership, try logging in with that one instead.
Restart the app: Fully close and reopen the WHOOP app to see if it kicks things into gear.
Hop over to app.whoop.com: Log in and take a look under “Membership” to see what it says there.
Have the exact same Problem. None of this Tipps helped me. Support answers with the same Tipps and nothing more. Every time the same answer. Nothing helped. Has somebody a solution?
@RobTBS If none of the actions @liv0 recommended worked, I recommend filing that support ticket so a member of the Membership Services team can help you directly.
@Durkin Thanks, but yeah I did that. They answer the exact same Tipps again. After saying that none of these Tipps helped, they said „well we are sorry to hear that. Hope you will have fun with your whoop“.
@ShelbyGT1 not yet, but I’m in contact with someone from whoop. There could be a solution tomorrow. If it works I will update here and let you know what to do.
Basically I got tired of waiting. I went into my account I built when I sampled the product and RE Bought the product there and it worked immediately. I figured if I did this they would credit one of the purchases and I’d be good.
I gave them my two purchases and they did indeed credit one of them. I figured it they wouldn’t have, they wouldn’t want me online saying they billed me twice.
It was taken care of quick.
Can’t guarantee they will credit you one, if you buy two, but they did for me.