Decided to get the 5.0 after not wearing the 4.0 for 6 months. I purchased the 5.0 via Amazon and it arrived quickly. When I downloaded the app and connected the 5.0 the app keeps asking me to pay money for a membership. The Amazon purchase includes the membership. How do I resolve?
Hey @westcedar,
I’m sorry you are running into this issue. I just checked with our team that manages retailers. Please get in touch with support@whoop.com, and they will get this sorted for you asap.
same as me but via Healf not Amazon. This looks like a regular issue! Really disappointed. Am waiting for a reply to sort this but it is really annoying! Karmen
I have the same problem, how did you sort this?
I contacted them on Instagram and their reply was it’s not something they can sort! But I emailed their support team and they sorted it straight away for me. I just sent them the screenshot of my receipt and they applied the year from the date I emailed.
Ok thank you for your response, did it take long for support to fix the issue
No they fixed it same night I emailed. Just send your receipt with your email.