Well, this is not a very good start for me with Whoop, I got my first device yesterday (MG) and already it seems to record data that is extremely off.
As of just now (18:14, office work all day appart from a 20 minutes walk) my Whoop step count is 8982 while my Apple step count is 4784 and the latter I have proven pretty much right for many years. We are talking of nearly a X2 between the two here.
When activating the app I chose to share step count between Apple health and Whoop, is there something broken here with some sort of addition being made on the Whoop side ?
This is really a deal breaker for me as it has been a metric I have been recording for years and I waited for Whoop to claim that it was out of beta with the new hardware to subscribe.
Please help me get that right.
Thanks
If you just started using WHOOP MG, it may take some time for your data to calibrate and become more consistent. Also, make sure you are wearing it snugly and consistently, as a loose fit can affect movement detection.
I was wearing my MG tight enough the whole time, following all whoop recommendations. I see no reason why step counting would need calibration, no other device needs it. Measuring distance with pace length yes, but step count ?
Maybe it works for some people, not for me and I am just an average guy, not an athlete, not too much of a fat a** either. So no, MG doesn’t work properly, note that nobody from whoop even attempted to answer my call here ? That says a lot.
I am out of this anyway, customer support has been so abysmal I am glad I am returning everything to whoop for a refund. Or at least I am trying hard to, this has been 3 days of comical customer support back and forth emails and I yet have not received the return label I was told I would receive.
My advice : don’t trust whoop in any way, when customer support is that poor, you can’t trust anything in the company.
I am getting the same canned response from support. Since you are new, your HR might take time to calibrate, its a pulse what is their to calibrate, just count properly. My last response from support is “that’s how it works, if you don’t like it cancel and get a refund”. Talk about head in the sand, customers are presenting legitimate issues but they just don’t want to listen. Paying all the top athletes for their silence on a poor product instead of listening to the people that actually support and pay their wages, We want to make the product better, this is why we ask questions and expect quantifiable answers or we complain. Worse support on any product I have ever owned.
Following. I just got my Whoop MG. I am an athelete and run every day and do lots of walking. Around 8:30am my step count should be around 18k according to Apple Watch Ultra 2 (wearing now in addition to the MG) and all previous smart watches I have had. Whoop says 7k.
Yes I saw your post. To be honest I do not care much about steps, I am a cyclist. Back issues prevent me from Running/Walking consistently. What I do care about is that Whoop to consider Steps or Cycling as their major metric. If they insist on steps convert Cycling distance to Steps (Easily done since Apple health has Time & Distance so pace can be calculated). I average around 3.5k steps a day, Whoop complains I am not doing enough, I need to be over 10K. But on the other hand I cycle 20 to 30 miles a day which after all is just low impact walking/running. Sadly none of this seems to count as far as Whoop is concerned. But being off 50% really suggests a real with the device. Whoop should do more App integrations and allow users where to select metric from or if on Apple just use the data from there as the master data. Stop worry about where the data comes from and stick to what they do best and that is analytics.
How long before someone comes up with a app that does exactly what Whoop does but gets data from app integrations/apple health and doesn’t require hardware 
I have the same workout routine every week. My steps have gone 5-6k down compared to whoop 4 and the garmin I have. Calories are down 400-700 a day. Hr during workouts reads 20-40 bpm less, most of the time I just get a flat 90. I am actually going back to whoop 4 as of tomorrow. Whoop 5 is placed just as tight as my whoop 4 and in the same spot. All I get from support is their bs answer about where to have it placed. that is it.