I have purchased Family plan of two members, and I have received two WHOOP 4.0.
Now while trying to upgrade to WHOOP 5.0 and during checking out process I can see in my cart 3 WHOOP 5.0 with one extra device and charger!!
The bad part about this is I have tried to contact via phone call the support team and they are saying this is a common issue and they are trying to fix it, But if I wait my allowed to free upgrade period will expire.
Actually out of many products I have purchased, WHOOP support system can easily be number 1 as the worst.
@Durkin please help on here
@MyrnaSherif Thanks for the note. I can see on my end that a member of our Membership Services team is in contact with you and is working through your case. We’ve had a large number of orders over the past two weeks that are causing longer than normal wait times, and the team is working through each member’s specific issues now. Thanks for being patient.