I just bought the WHOOP 4.0 and a couple of extra bands. I have had this Whoop for less than a week and the new 5.0 comes out. I am able to upgrade for free but the extra bands that i barely used don’t fit on the 5.0. Is there anything i can do about these extra bands? Can i return them and get credit?
Hi @KyleRoman. You have 30 days from your delivery date to return bands and accessories for a refund. If you change your mind or need a different fit, we’re happy to help! Please contact Memberships Support in the WHOOP app or file a support ticket here for a member of the team to help you. Thanks for reaching out.
I’m not able to see memeberships and returns in my app. I have filed for a ticket but the AI generated message said that I should initiate a return from the app. The band accessory is new, unworn and not even out opened out of packaging. I purchased it a few days ago before the Whoop 5.0 released but it’s a nightmare trying to get a return label so I can return this within 30 days!!
Likewise I ordered spare straps enticed bvy a birthday offer and it is literaly a circular loop trying to return within 30 days. The AI is worse than useless. Talk about a health app raising my blood pressure. It is the cavalier attitude from Whoop that really frustrates me, this is a very cynical approach that is likely illegal in my home country (to make it impossible to return as advertised). Checking now. Good luck with your equally frustrating situation.