OK so I decided to return a band I ordered last week as I am not happy with the Whoop experience and already asked for a refund fro my Like/MG subscription.
I didn’t even open the shipping package for it so the sportflex band is new, unopened.
I tried asking support via email @ support@whoop.com but I am stuck in a loop of silly AI pointing me to a form at support.whoo where I am supposed to find a return category and then a form I would have to fill.
The problem is that there is no form and every article about returns I found in the support FAQ point to the same non existing page/form. I am French so I tried in the French and English (US) website versions, same story.
This looks like a way to refrain people from registering their return so please @WHOOP_Team fix the link or at least give me the exact page link to said form as I am getting a headache repeating the same request and getting the same useless answer from the AI. Also note that I explicitly answered several times that I don’t want to talk to an AI but it doesn’t seem to be respected in any way. One more reason for me to quit.
If you’re looking to return a band accessory, you have to wait to hear from a support team member. Here is the form you’re looking for. I recommend selecting “Orders and Returns” This article might be helpful as well… it shows that you’ll get a refund if you ordered the bands within the past 30 days: “WHOOP accepts all unworn apparel and accessory exchanges within 30 days of delivery unless marked as final sale.”
Thanks for your answer but as I said, the form is just not there, the link you gave me gets me to a page dated may 9th 2025 describing the return policy. There is no form to fill on this page.
It’s in the first link I included: " Here is the form you’re looking for"
I’ll copy/paste the URL here for you:
Gotcha, I clicked the link below your message (which is the page the AI was pointing me to).
Thanks for showing me out of this hell of loop.
No worries! Happy to help.
Did this form get you anywhere? I used it but am still stuck in a doom cycle of unhelpful emails. I keep explaining I just need to return the band that doesn’t work with my MG, and they say things that don’t even relate to my issue.
No, still struggling to get return labels. The form lead me to creating a new support ticket but then minutes after that they merged it with my ticket to return my MG, that is just after they asked me to fill separate tickets. Unbelievable. I was asked 3 times since to fill a form to get a return label wxhich still has never been sent to me.
I am actually starting to believe whoop just willingly put you into as many loopholes as they can. I can’t see any other explanation. They are using laughable AI answers and when actual people make you an answer, they don’t even read what you told whoop in previous messages. They also don’t even sign their email. How convenient. All whoop customer service is a complete joke. I would be ashamed to work for this company to be honest. Never ever experienced such poor CS in my whole life.
One sure thing, I am glad I am quitting this whole thing just after 3 days, I can’t imagine what it would have been to try and leave just before renewal.