Where is the upgrade path?

WHOOP 5.0
1

I have over a year remaining on my 4.0 membership and I do not see the upgrade path to 5.0 either on your website or via the app?

Is someone beta testing your updates before you announce them?

2

Hi @BriElkins As a next step, would you mind checking to see if you have the most updated version of the WHOOP app from the app store?

Once you have the most updated version of the app, I recommend you follow these steps.

  1. Check the App:

    • Open the WHOOP app.
    • Go to the More tab.
    • Tap My Account > Membership and Billing > Upgrade Options

  2. Website Option:

    • Log in to your account at app.whoop.com.
    • Navigate to the Upgrade Flow under Membership settings.

  3. If No Upgrade Option Appears: I recommend you reach out to the WHOOP Support team.

3

I have been in touch with the support team. I would be more inclined to call it the “lack of support” team. I am totally unimpressed with the after sales care I have received from WHOOP.

The fact that I had to uninstall the app and reinstall it for the upgrade path to appear is ridiculous. Even more so is that the upgrade path is not even visible on your website from my end.

When WHOOP gets serious about their software deployments have them reach out to me and I can be hired as a contractor to provide guidance.

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