Update: ZERO update apart from the email acknowledgement. I had this experience before where customer services didn’t answer until the battery ran out of my device after 5 days and it “magically” fixed itself. I am now waiting to hear nothing for 2 weeks and it to happen again “magically”. Amazing tech. Terrible customer service. 
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I have the same problem as everyone above. Set my device up around 12pm yesterday, hasn’t synced since 8:30am today and the device is completely unresponsive.
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This exact thing is happening currently with my 5.0. It was working fine…paired SEAMLESSLY out of the box and then around 4pm CST, it disconnected and now is COMPLETELY unresponsive. I have tried everything multiple times and cannot talk to a real person. Extremely frustrated as I’ve been a loyal user for years.
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Out of the box it was the most seamless connection I’ve ever experienced with any device. Less than 24 hours later it stopped working.
Same issue with me and it seems to be appalling quality control for this batch.
Meanwhile I have gifted my old 4.0 out so I’m sitting here with No whoop and god knows when I can get a response.
Yeah so it looks like my whoop 5 MG isn’t the only one that has stop i got it yesterday work when i was awake then went to bed to wake up today and its not working at all. Tried everything they have instructed at got nothing and im currently waiting for a response from the support crew
Same problem, I received a mail from the Whoop support telling me that they realized that my W has problems and that there is one new on the way.
I have just to return the old one
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Same happened here to my MG. Connected fine, fully charged. Died by the morning. Totally unresponsive..
Terrible experience!
Update: I get the whoop MG to reconnect and everything is fine for 24 hours and it dies again. Whoop know wants photos of how I am wearing the device after being a customer for 4 years.
Maybe it’s time to check out Garmin.
Update: I have my replacement approved now and they are arranging it. I hope it won’t take long and this time it works.
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Same happened to me after an hour of being setup perfectly. I’ve had my 4.0 for years and a 3.0 with no problems. Very unhappy with this new version. Sent request and received a case number, hope they respond as I am very disappointed.
Same thing happened to me , Did whoop launch without quality checks and too quickly ? Frustrated with it and so many thread around it
Same here and have no clue about response time either. I think this is massive blow up from Whoop if they have actually not got quality assurance around it , though I hope its a simple fix but deep down Im fearing that im left with no tracking for next while
I thought I was alone in it and doing something wrong
Same experience as everyone else. Whoop MG worked awesome for a few hours now it’s hard dead….waiting for response on a replacement. Come on whoop!
Same here. Raised a ticket. No reply yet
Thanks for the mesaage medginton , you are lucky to speak to real person. I just got a note with case number. May i ask whther its resolved now and if not have they given any timeline on resolution.
Any one got any reply except a ticket number ?
I have different Issue and tried to call the support team and believe me all they will do is okay we hear you and we will mail you shortly and issue continues now for two weeks.
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Hi May i know how long did it take for them to share this ?
Thanks