My Whoop MG stopped working overnight after working for 8 hours. No green light, no bluelight nothing. It won’t now pair with the app.
Literally the same thing happened to me today at 415pm. This also doesn’t seem like an isolated incident. What is going on?
Mine also stopped completely after 2 hours - no lights, no connection I’m not sure what to do
Thank you for the questions. I recommend you follow these steps to get your WHOOP MG working again:
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Check the Battery Pack: Ensure the Wireless PowerPack is fully charged. A flashing green light on the charger indicates it’s actively charging, and a solid green light means it’s fully charged.
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Charge the WHOOP MG: Slide the PowerPack or Basic Charger onto the sensor and leave it charging for at least 15 minutes. If no lights appear on the sensor, try a different USB-C cable or power source to confirm the charger is working.
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Force a Reset:
- Remove the WHOOP MG from the charger.
- Rapidly tap the top of the sensor multiple times until the side LED pulses blue. This indicates it’s ready to pair. If no lights appear, continue to charge it longer and try again.
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Pair the Device Again:
- Open the WHOOP app and go to More > Device Settings > Advanced > Pair a Device.
- Look for the WHOOP MG sensor ID and select it to reconnect.
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Environmental Check:
- Ensure the device wasn’t exposed to extreme heat (e.g., sauna) or submerged beyond its water resistance limits (10 meters for up to 2 hours).
If none of these steps work, I recommend you contact WHOOP Support for further assistance. They may need to replace the device if it’s unresponsive. You can direct them to the Support section in the WHOOP app or to support.whoop.com.
Yeah none of that worked. I even did the charged the battery pack to full, left it plugged in, and then connected it to my band for 60 seconds. Still nothing. Still waiting on a response from support.