My new Whoop 5.0 keeps losing its Bluetooth connection. I have to use “Forget Device” and reconnect it twice a day. I never had this issue with my previous Whoop 4.0. All the standard troubleshooting tips didn’t help. I believe the problem lies with the device itself.
If you think the problem is with the device, you should definitely reach out to support@whoop.com. Make sure you’ve tried these steps though…
- Make sure your phone and the WHOOP app are both up to date.
- Forget WHOOP in Bluetooth settings, then re-pair it.
- Restart your phone to reset Bluetooth.
- Put WHOOP in pairing mode: hold the sides and tap the top 'til the lights flash blue.
- Turn off battery optimization/power saving for the WHOOP app so it can run in the background.
- And don’t force close the app… it needs to stay open to stay connected.
Try all that, then reach out to support if you keep having the same issue.
Mine have also disconnected three times total now since I got it. The 4.0 never had any issues.
My whoop has the newest firmware and the app is updated.
Good day, I have been having problems with my whoop pairing via Bluetooth. Last week it didn’t pair for ± 5 days and updated the data when it connected without me doing anything. I have the same problem currently where it hasn’t connected for 2 days. Please can someone assist me with rectification?