Hi Whoop Team,
I’m stuck in loop with the Support Team on email with respect to re-activation.
Re-activation for me was not happening via the app or web due to payment norms in India, which was identified and a Stripe Link was shared. However on payment of the Stripe Link (Payment Receipt and Confirmation shared on emai) - I am being asked to reactivate via app or web again, which was anyway not working for me which is why I was talking to Support and if it does would result in a double payment.
Couldn’t support reactivate my membership from the backend, instead of me going through the process again (which I’ve tried) and I keep getting stuck.
I’ve tried multiple different ways to communicate the issue to Support, but I keep receiving boilerplate responses. Stuck with a inactive membership even after making the payment.
Request someone from the Whoop team to help me resolve this issue. Appreciate your help, thanks in advance!