My Whoop MG is distorting my sleep metrics. It is showing I am awake far more than I actually am.
Hi @RB1323, thanks for the note. Mind sending over an example with a screenshot of what you’re seeing? Would be great to get a little more detail on this so I can try to help you out.
See attached from last night.
But it has been inaccurate since I upgraded which is very disappointing. Up until now, I have been a huge advocate of Whoop.
Regards,
Rishi Bhuchar
+447740 052 571
Thanks for reaching out and sharing your experience—I’m sorry to hear that your sleep data hasn’t felt accurate since upgrading. We understand how frustrating that can be.
To clarify, our sleep staging algorithm was updated prior to the launch of the WHOOP 5.0 device in February and has been internally validated on this new generation of hardware. That said, based on your report, it does sound like you may be experiencing an issue with sleep staging given the unusually high amount of awake time being reported.
In order for us to dig deeper into what might be going on, we’d need to review your underlying data. When you have a moment, please reach out to our Support team at support@whoop.com so we can investigate further and help get this resolved.
Thanks again for bringing this to our attention, and we appreciate your continued support.